Kevin Benedict is an opinionated independent mobility analyst, blogger and consultant. He is also an SAP Mentor volunteer focused on enterprise mobility and M2M. Follow his research and articles here, on Twitter @krbenedict or subscribe via RSS or email. You can contact him by phone at +1 208-991-4410.
Mobile Expert Interview Series: SAP’s Jack Chawla

I had the privilege to interview Jack Chawla, who is Senior Director, Technology Marketing with SAP’s Mobile Business Unit last week via email.
Note: This interview took place via email, so these are Jack Chawla’s words with minor edits.
Kevin: What mobile device(s) do you carry?
Jack: I generally have the following devices in my vicinity. . . BlackBerry, iPad, iPhone, MBA and Lenovo. While traveling, I try to carry not more than three devices. . . but sometimes I end up carrying more devices than pants!
Kevin: What are your favorite mobile applications that you have on your mobile devices?
Jack: I use Twitter, Bloomberg, Yelp, NYT, Pandora, Kindle, Google Maps, Google Search, Gmail and Camera apps the most. I have more apps than I would like to admit on my devices.
Kevin: Do you use your mobile device to buy things?
Jack: Yes, I use the Amazon app to find and buy stuff cheaper than in retail stores! I love the Amazon Remembers feature.
Kevin: How many computing devices do you have in your home?
Jack: Too many!! [Kevin's comment - This answer is going to mess up my spreadsheet!]
Kevin: How long have you been involved in enterprise mobility?
Jack: Ever since I moved to product management at eGain in 1999. At that time, we were focused on mobile access for road warriors like field service and field sales folks.
Kevin: What is different today, than when you started in enterprise mobility?
Jack: In the past, mobility was for road warriors only and mostly a pain to use. . . people used it because they had to. Now, mobility is the most exciting and fun technology and has become almost an addiction for all of us.
Kevin: What industries do you see adopting mobility today?
Jack: What industries do I NOT see adopting mobility today? We are seeing interest in mobility across all industries.
Kevin: What business processes do you see companies mobilizing first, second, third?
Jack: I see companies focusing on mobilizing sales, service, HR and BI.
Kevin: What are some of the most surprising trends you saw in mobility in 2010?
Jack: The tremendous success of the iPad. I expected it to do well, but to take more time to cross the chasm.
Kevin: What are some of the biggest challenges you see in mobility today?
Jack: In enterprise mobility, we need to make it easier for developers to write mobile apps without having to worry about enterprise security, scalability, data sync, device support, etc. Enterprise developers should be able to write apps as easily as consumer app developers.
Kevin: What advice do you have for companies just starting down the path to enterprise mobility?
Jack: Invest in the right MEAP (mobile enterprise application platform) and MDM (mobile device management) infrastructure that helps your developers unleash their creativity and to unlock the productivity that mobility has to offer. Remove all the friction in the path of your developers to write mobile apps. Take a bottoms up approach to generate ideas for mobile apps. Make it easy and fun for people to write and use mobile apps. This will lead to huge productivity gains and better business outcomes in ways that might not be easy to quantify up front. As consumer mobility has shown, mobile apps will enrich the user experience and the bottom line of your company.
Kevin: How important is mobile device management and security?
Jack: As important as traditional desktop management if not more; and, frankly, with the right solution, it is as easy to manage.
Kevin: What should people know about SAP mobility?
Jack: If you use SAP and other apps to run your business, we have the best possible solution to help you mobilize and un-wire your business. If you are not an SAP customer, we still have the industry leading mobile solutions that can help you mobilize your non-SAP applications and data.
Kevin: Where do you see mobility going in 2011?
Jack: I expect a lot of innovative enterprise apps and mobility business success stories in 2011. I expect enterprise developers to focus first on the mobile experience and then desktop for new applications. I expect a lot of innovation in B2C (business-to-consumer) mobile apps as well. I expect major changes and efficiencies in business process because of ubiquitous mobile computing.
I want to thank Jack for sharing his insight and views with all of us!
Click here to read more in the Mobile Expert Interview Series.
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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
Mobile Expert Interview Series: Newelo’s Kimmo Jarvensivu
Newelo’s Kimmo Jarvensivu???????????One of the things that has been missing from my Mobile Expert Interview Series is the European view on enterprise mobility, so this week you will see a number of interviews from mobile experts from that side of the pond.
Kevin’s Mobility News Weekly – Week of February 7, 2011
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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
MacBook Pro, Safari, Pages and Blogging Headaches
Any Advice?
You may have noticed that I have been struggling with some font and formatting issues this week in my articles. After a lifetime on PCs, I have purchased a MacBook Pro. Along with the MacBook Pro, I am trying to use Pages (and Word for Macs) and Safari to access and post to my blogging platform. I am having many annoying formatting issues. The Apple environment is introducing all kinds of junk code which is messing up my text formatting.
Any advice?
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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor Volunteer
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
Independent Mobility Analyst
In between researching, writing, participating in webinars and speaking at conferences, I spend time consulting, recording podcasts and videos, and volunteering my time as an SAP Mentor. My background is general enterprise mobility and B2B e-commerce, but I spend the majority of my time working within the SAP ecosystem.
That is my odd work life as an independent freelancer.
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Kevin Benedict, Independent Mobile and M2M Industry Analyst, SAP Mentor
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
Kevin’s Mobile Retailing News Weekly – Week of February 7, 2011
Kevin’s Mobile Retailing News Weekly is an online newsletter that is made up of the most interesting news, articles and links related to mobile retailing applications and mobile marketing applications that I run across each week. I am specifically targeting market size and market trend information.
Google Inc.’s AdMob is on a tear. The mobile ad network receives more than two billion ad requests daily, marking a fourfold increase from a year ago.
******** Facebook has acquired mobile ad start-up Rel8tion to improve hyper local ad targeting to its 200 million plus mobile subscribers. Rel8tion is a nine month old Seattle based start up that connects people to ads based on their location and demographic. http://www.pcmag.com/article2/0,2817,2376226,00.asp ******** http://www.adweek.com/aw/content_display/news/digital/e3i3526b9ba6837828c88632823af2a6a8d ******** Mobile Advertising company Millennial Media has more evidence of Android’s growing strength. For the first time, Google’s platform has surpassed Apple’s iOS as the top operating system on Millennial’s mobile ad network. Android nabbed 46 percent of the impression share for December, compared to Apple’s 32 percent. http://www.pcmag.com/article2/0,2817,2375698,00.asp ******** U.S. mobile advertising revenues will grow from $491 million in 2009 to $2.9 billion in 2014, representing a compound annual growth rate of 43 percent, according to researchers at BIA/Kelsey. http://fixed-mobile-convergence.tmcnet.com/topics/mobile-communications/articles/141108-us-mobile-advertising-growing-only-issue-how-much.htm ******** Mobile advertising revenue in Malaysia shot up by 218 percent during the fourth quarter compared to the same period in 2009, according to BuzzCity’s latest Global Mobile Advertising Index, bringing overall growth in that medium up by 103 percent for 2010. http://www.adoimagazine.com/newhome/index.php?option=com_contentview=articleid=6586catid=1Itemid=5 ******** According to the findings of a recent survey from the Association of National Advertisers and the Mobile Marketing Association, 88 percent of marketers at large retailers and consumer brand manufacturers will tap mobile marketing in some fashion for ad campaigns this year. http://www.mobilemarketingwatch.com/mobile-marketing-aided-by-biggest-brands-in-ad-world-12975/ ******** Smartsoft Mobile empowers some of the world’s largest multi-national organizations to extend and improve business processes by providing mobile solutions to their employees and customers. Smartsoft has more than 700 experienced ERP/mobile consultants with over 5,000 man years of experience helping 400,000 plus mobile users achieve their business goals with powerful mobile B2B and B2C applications, designed and developed specifically for today’s popular consumer and industrial grade mobile devices. For more information please visit, http://www.smartsoftmobile.com/. This newsletter is sponsored in part by Smartsoft Mobile Solutions. ******** A report released by the mobile ad network, Millenial Media, shows that mobile advertising in the United States is growing most rapidly in the financial services industry. Mobile advertising for finance companies has grown 802 percent year on year. http://news.accuracast.com/mobile-7471/mobile-advertising-growth-driven-by-finance-industry/ ******** Last November Facebook announced that it had 200 million users accessing the site via mobile devices, giving the company a huge base to target for advertising in the future – potentially one of the biggest collective, cross border mobile communities in the whole of the industry. http://paidcontent.org/article/419-facebook-zeros-in-on-mobile-advertising-buys-seattle-startup-rel8tion/ ******** According to a new International Data Corporation forecast, the market for mobile applications will continue to accelerate as the number of downloaded apps is expected to increase from 10.9 billion worldwide in 2010 to 76.9 billion in 2014. Worldwide mobile apps revenues will experience similar growth, surpassing $35 billion in 2014. http://www.fiercemobilecontent.com/press-releases/idc-forecasts-worldwide-mobile-applications-revenues-experience-more-60-com ******** According to the latest m-commerce benchmark study by eDigitalResearch, Marks and Spencer is the leading firm in m-commerce. ??The study showed that Marks and Spencer has the best overall mobile website. ? http://www.bcs.org/content/conWebDoc/38923 ******** Ads on Facebook cost more but got fewer click throughs in 2010 compared to 2009, and performed about half as well as traditional banner ads, according to a new survey. According to Webtrends, the average click through rate for Facebook ads in 2009 was 0.063 percent and 0.051 percent in 2010 — half as much as the industry standard of .1 percent. http://mashable.com/2011/01/31/facebook-half-click-throughs/ ******** A new report from Forrester Research says mobile marketing investments will surpass $1 billion this year as marketers begin to see returns on their investments from consumers buying more via mobile. http://www.internetretailer.com/2011/02/03/us-mobile-marketing-investments-will-surpass-1-billion ******** Recent Articles by Kevin Benedict Weird, Odd and Strange Mobility Series: iPhones Pointing to Ladies, Creative Hand Gestures and Robot Students Chetan Sharma’s The Promise of Mobile Advertising Weird Odd and Strange Mobility Series: Suicide Bomber Receives Wrong Text Mobile Expert Interview Series: SAP’s Puneet Suppal Mobile Expert Interview Series: Smartsoft Mobile’s Ed Krufka Mobile Expert Interview Series: Adobe’s Matthias Zeller Mobile Expert Interview Series: Webalo’s Peter Price Enterprise Mobility 2011: An Analysis Special Report: The Mobile Devices that Mobile Experts Use Mobile Expert Interview Series: Sybase’s Eric Lai Whitepapers of Note The Business Benefits of Mobile Adoption with SAP Systems ClickSoftware Mobility Suite and Sybase Mobility Solution Networked Field Services Mobile, The Next Big Thing for Business ******** You can follow me on Twitter @krbenedict and read my blog, Enterprise Mobility Strategies. ******** I have added a feature to my blog site that supports email subscriptions. You can now receive all blog articles directly via email. If you are interested, click here. ************************************************
Kevin Benedict, SAP Mentor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
The Latest Thinking and Strategies for Deploying Flexible Mobile Solutions
Mobility can be a ChallengeI will be participating in a two part webinar next week on Thursday, February 17, 2011 1:00 PM – 2:00 PM EST that I invite all of you to attend. I will be presenting my research results in the first part called Challenges in Enterprise Mobility from the Experts, and the second part, The Latest Thinking and Strategies for Deploying Flexible Mobile Solutions - The Four Big Issues for Mobilizing SAP and Other Enterprise Systems will be presented by Steve Levy, mobile industry expert and CEO of Pyxis Mobile.
Enterprise-grade mobility is quickly becoming a core component of every company’s IT environment. However, it brings with it some big and often hidden challenges that companies need to plan for, including:
- Multi-device proliferation: support for a growing number of smartphones
- Data integration: the freedom to connect to any data in the enterprise
- Security: more than just authentication
- Agility: the need to iteratively update applications with new content and functionality in a quick and easy way
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Kevin Benedict, SAP Mentor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.
Kevin’s Field Mobility News Weekly – Week of February 7, 2011
Kevin Benedict is an opinionated independent mobility analyst and consultant. He is also an SAP Mentor and blogger on issues related to enterprise mobility and M2M. Follow his research and articles here, on Twitter @krbenedict or subscribe via RSS or email.
Kevin’s M2M News Monthly
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Kevin Benedict, SAP Mentor, Mobile and M2M Industry Analyst
Phone +1 208-991-4410
Follow me on Twitter @krbenedict
Join the SAP Enterprise Mobility group on Linkedin:
http://www.linkedin.com/groups?about=gid=2823585trk=anet_ug_grppro
Full Disclosure: I am an independent mobility consultant, mobility analyst, writer and Web 2.0 marketing professional. I work with and have worked with many of the companies mentioned in my articles.



